1. Return Policy
We offer returns on products within 7 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and with all tags attached. The product must be returned in its original packaging.
Please note that returns are not accepted for products that have been used or damaged after delivery.
2. Process for Returning Items
To initiate a return, please contact us within 7 days of receiving your order. You can reach us via the contact information provided on our website. Once your return request is approved, you will be provided with instructions on how to return the product.
3. Refunds
Since we offer Cash on Delivery as the only payment method, refunds will not be issued to a financial account. Instead, the refund will be processed in the form of a refund on the total amount paid when the product is returned in acceptable condition.
Refunds will be made after the returned item is inspected, and it meets the conditions outlined in this policy.
4. Non-Refundable Items
Certain items are non-refundable under any circumstances, including products that have been opened, used, or damaged after delivery. Please review the product details carefully before completing your purchase.
5. Shipping Fees
Shipping charges for returns are the responsibility of the customer unless the product is defective or incorrect. In the case of a mistake on our part, we will cover the return shipping costs.
6. Exchanges
If you wish to exchange an item, please follow the return process above and place a new order for the item you wish to exchange for. You will not be charged for any additional shipping fees on the exchanged item if the original item was returned due to an error on our part.
7. Contact Information
If you have any questions or concerns regarding our return and refund policy, please reach out to us at [email protected]. We are here to assist you and ensure a smooth experience.